How your details are handled

This website is operated by Exeter Boiler Repairs, an independent Gas Safe registered heating engineer trading in Exeter and the surrounding Devon area.

Contact: info@exeterboilerrepairs.co.uk

This website has no contact form, booking system, live chat or account registration. The only ways to make contact are by phone or email.

When you call us, we do not record telephone calls. We retain your name and phone number in our call log and appointment records for the purpose of arranging and carrying out work.

When you email us, we retain your name, email address and the content of the exchange in our email inbox. We do not copy enquiry emails to any third-party system.

Website analytics: This website may use basic, privacy-respecting analytics (such as Cloudflare Web Analytics or equivalent) that do not use cookies and do not collect personally identifiable information. We do not use Google Analytics or any advertising pixel.

The site does not include a contact form, booking widget or public street address. Calls use the published number 01392 321121; emails go to info@exeterboilerrepairs.co.uk.

We use contact information solely to respond to your enquiry, arrange and carry out boiler servicing, repair or related work, and send a follow-up if we said we would.

We do not use your information for marketing, and we do not share it with third parties for any commercial purpose.

Enquiry emails and call records are retained for as long as is reasonably necessary for the running of the business, typically up to six years in line with standard accounting and contract record requirements. If you would like your details removed and there is no ongoing business relationship, contact info@exeterboilerrepairs.co.uk and we will remove them promptly.

Under UK GDPR you have the right to know what personal data we hold about you, request a copy of that data, request correction of inaccurate data, and request deletion of your data where there is no legal reason to retain it.

To exercise any of these rights, email info@exeterboilerrepairs.co.uk. We will respond within one calendar month.

If we update this policy, the revised version will appear on this page with an updated date at the top.